Partnership with Mosharrafa Plastic Surgery

Sondermind has partnered with Mosharrafa Plastic Surgery to provide licensed therapists who are available to see you either in-person or online. During these difficult times, mental health is more important than ever. We’ve built this partnership to further support our patients and to highlight the focus on mental health and its importance to our community.

Follow this link to match with a therapist today.

Please contact our office if you have any specific questions or

What is Sondermind?

Sondermind takes the guesswork out of finding a licensed therapist who is in your network and can see you in any way that works best for you: in-person or online. Through a few simple steps, you can get in touch with the right therapist for you, and you can connect with them in a way that fits your lifestyle.

Frequently Asked Questions

What insurance networks are accepted?

Their therapists are in-network with the following: Anthem (Blue Cross Blue Shield), Aetna, Cigna, Kaiser, Bright, and United Health Care. They are also in-network with Cigna EAP, United EAP. Sondermind is not in-network with Medicare, Medicaid, or Tricare at this point in time.

How do I get matched with a therapist?

Therapists are matched based on specialty, availability, location, insurance, and treatment approach. Our network of licensed medical healthcare professionals covers a wide variety of practice areas and specific mental health issues.

What is the appointment cancellation policy?

Sondermind uses a 24 hr cancellation policy. To cancel an appointment reach out to your provider and they’ll reschedule the appointment for you. If you cancel within 24 hours you may be charged a cancellation fee, up to the full session cost.

How much will my appointment cost?

The cost will vary based on your payment method used. If you are utilizing insurance benefits, call the customer service number on the back of your card to confirm the benefits covered in your plan. If you are using an EAP, you’ll normally have a certain number of free sessions before you have to pay your insurance benefits or out-of-pocket. To use your EAP, it’s best to touch base ahead of time and update them you’re seeing a SonderMind therapist. They may provide a reference number which you can bring to your first appointment.

How quickly will you match me to a therapist?

The goal is as fast as possible. Once we gather your preferences, we’ll immediately search for a match amongst our licensed therapists. We’ll normally find matches within 24-48 hours. If you request a match over the weekend, you’ll be matched on the next business day. It usually takes 1-2 days after a match is accepted for them to reach out and schedule your first appointment.

What should I expect at my first appointment?

Your first appointment might be planned, unplanned, or urgent based on the circumstances you require. You’ll be seen by a qualified mental health clinician who can assist you.

Why do you need my credit card information?

We collect your card information prior to your first appointment to ensure we can collect all no-show fees, co-payments, co-insurance, and deductibles. This improves the therapy experience by removing the payment task for each session you utilize. We’ll take care of the billing after the session so your therapist can focus on the care provided rather than administrative tasks. You will NOT be charged until after you see your therapist for the first time.

What is the difference between co-insurance and co-pay?

A copayment is a flat fee for healthcare services or prescription drugs. These are typically predetermined by your health insurance plan. Copays are one way that insurers share the cost of medical services, and the fees paid depending on the plan, medical service, or drug. These fees are fractional to the actual cost of the service provided.